1. Overview

This Refund & Cancellation Policy (“Policy”) describes how subscription fees, cancellations, and refunds are handled for customers of Leadflow Automation, LLC. (“Leadflow Automation”, “we”, “us”, or “our”) in connection with the use of our software, platform, and related services (the “Services”).

By subscribing to or using the Services, you agree to this Policy in addition to our Terms & Conditions and Privacy Policy.

2. Subscription Billing

The Services are generally offered on a recurring subscription basis (monthly, annual, or as otherwise specified at the time of purchase). When you subscribe, you authorize Leadflow Automation and/or our payment processors to automatically charge your designated payment method for:

• Recurring subscription fees
• Any applicable taxes, levies, or government charges
• Any authorized add-ons or usage-based fees

Subscription fees are typically billed in advance at the beginning of each billing cycle.

3. General Refund Policy

Because the Services, including access to software, configurations, onboarding, AI agents, and automations, are made available immediately upon signup, all fees paid to Leadflow Automation are generally non-refundable, including but not limited to:

• Monthly subscription fees
• Annual subscription fees
• Setup, onboarding, or implementation fees (if applicable)
• Add-on feature fees and usage charges

We do not provide refunds or credits for partial billing periods, unused time, or unused features within an active subscription term, except where required by applicable law or explicitly stated otherwise in writing.

4. Cancellations

You may cancel your subscription at any time in accordance with the instructions provided within the Services or by contacting our support team.

4.1 How to Cancel

To cancel, you may:

• Use any in-app cancellation flow provided within your account settings (if available); or
• Contact our support team at [email protected] and request cancellation of your subscription.

For verification and security, we may require you to confirm certain account details before processing a cancellation request.

4.2 Effective Date of Cancellation

Unless otherwise stated, cancellations will take effect at the end of your current billing cycle. You will continue to have access to the Services until the end of the period you have already paid for, and you will not be billed for future periods.

Cancellation does not automatically result in a refund for the current billing cycle.

5. Free Trials and Promotional Offers

From time to time, Leadflow Automation may offer free trials, discounted introductory periods, or other promotional offers. The specific terms of any such offer will be stated at the time of signup.

• If you sign up for a free trial, you may be required to enter billing information, but you will not be charged until the trial period ends.
• If you do not cancel before the end of the trial period, your subscription may automatically convert to a paid subscription and your payment method will be charged at the then-current rate.

Unless explicitly stated otherwise, free trial periods and promotional discounts are not eligible for refunds once converted to paid subscriptions.

6. Plan Changes (Upgrades & Downgrades)

You may be able to upgrade or downgrade your subscription plan. The following generally applies unless otherwise specified:

• Upgrades: If you upgrade your plan, you may be charged a prorated amount for the remainder of the current billing cycle, and your new rate will apply starting immediately or at the next billing cycle, as specified in the offer.
• Downgrades: If you downgrade your plan, the new plan and pricing will typically take effect at the start of your next billing cycle. No refunds or credits are issued for downgrades mid-cycle.

Some features may no longer be available after a downgrade, and it is your responsibility to secure or export any important data prior to making changes.

7. Account Suspension for Non-Payment

If a payment attempt is unsuccessful (for example, due to expiration, insufficient funds, or other reasons), we may:

• Retry the charge using the same or an updated payment method
• Notify you of the failed payment and request updated billing information
• Suspend or limit access to the Services until payment is successfully processed

If payment remains outstanding for an extended period, we may terminate your account and delete or restrict access to data associated with your account in accordance with our data retention practices.

8. Exceptional or Case-by-Case Refunds

While our standard policy is that all fees are non-refundable, we understand that exceptional circumstances may arise. In limited cases, and at our sole discretion, we may review refund requests on a case-by-case basis, such as:

• Demonstrated technical issues caused directly by Leadflow Automation that materially prevented you from using the Services
• Duplicate charges resulting from a billing error

To submit a request for special consideration, you must contact us in writing at [email protected] within thirty (30) days of the charge in question, providing relevant details and documentation. Submission of a request does not guarantee a refund.

9. Chargebacks and Disputes

You agree to contact us first with any billing concerns before initiating a chargeback with your bank or credit card provider. We are committed to working with you to resolve issues fairly.

If you initiate a chargeback without first giving us an opportunity to resolve the issue:

• We may suspend or terminate your account and access to the Services.
• We reserve the right to dispute the chargeback and provide supporting documentation to your bank or card issuer.
• We may seek to recover any fees, costs, or losses incurred as a result of improper chargebacks.

10. Data Access After Cancellation

After your subscription is canceled or terminated, you may lose access to some or all features of the Services, including access to Customer Data stored in your account. Where feasible, and subject to our data retention and security policies, you may request export of certain data before the end of your billing period or within a limited time after cancellation.

It is your responsibility to export or back up any important data prior to cancellation, downgrade, or termination. Leadflow Automation is not obligated to retain your data for any specific period unless required by law.

11. No Guarantees of Results

Refunds are not provided based on perceived or expected business outcomes, such as lead volume, revenue generated, response rates, online reviews, or other performance metrics. The Services are tools that you configure and use within your own business, and actual results may vary widely depending on your industry, offers, compliance, and implementation.

12. Modifications to This Policy

Leadflow Automation may update or modify this Refund & Cancellation Policy from time to time. When changes are made, we will update the “Last Updated” date at the top of this page and, where appropriate, provide additional notice (for example, via email or in-app notifications).

Your continued use of the Services after any changes to this Policy become effective constitutes your acceptance of the updated Policy. If you do not agree with the changes, you must cancel your subscription and stop using the Services.

13. Contact Us

If you have any questions about this Refund & Cancellation Policy, billing, or your subscription, please contact us at:

Leadflow Automation, LLC.
Attn: Billing Department
Vakratunda Residency, Kolshet Road, Thane W
Bombay, MH
Email: [email protected]